BioThane® which is the strongest material available on the market for collars and leashes. Its a PVC coated polyester webbing material that feels like broken-in leather but without the maintance; it is soft, comfortable and does not chafe. In addition, BioThane® is stink-proof, waterproof, durable & holds its flexibility in cold weather

Our choices of hardware includes; stainless steel, solid brass, brass plated, nickel plated, and black powder coated. All hardware will wear over time will chip if not taken care of properly. Best way to keep your hardware looking its best is to thoroughly dry the hardware after it gets wet.

Any other questions about hardwear please contact me.

All orders containing ONLY ready to ship items typically ship within 3 business days. At the time production times may vary but I average up to 3-4weeks for orders containing custom order items, but this can increase AT ANY TIME depending on number of orders received! Please keep this in mind when placing an order. We operate with 1 person making all orders by hand.  We appreciate your kindness and understanding. 

We will have your order ready to ship in approximately 14 business days. However, due to the nature of custom orders, this time may vary. Processing may take longer than 14 business days.  We will communicate with you if your order is going to take longer to process.

Made to Order Items include - collars, leashes, bandanas, bow ties, toys, poop bags, other bags and clothes

Ready to Ship Items include any items in the ready to ship section or listed as ready to ship.

If you place large orders or multiple orders, your processing time will may be extended.  Getting supplies for larger orders takes more time, and if you have placed multiple orders, there may be other orders placed in between your orders, that will need to be processed as well.  I try to get orders out as fast as possible.

We reserve the right to make changes to our processing times at any time.

We offer shipping within Canada + the US. All shipping is tracked and you will receive a tracking number once your order ships. Please allow up to 14 business days for your order to be delivered, especially during peak times.

An email will be sent once your order is shipped. 

Porch pick up available in Kitchener, Ontario. 

Free Shipping to Canada & USA on Orders Over $150

For sizing and measuring please refer to our size chart.

BIOTHANE

Biothane material is a waterproof and is long lasing. It requires little upkeep most dirt can be cleaned easily when cleaned regularly either wipe with a cloth, disinfectant wipe or soak with a mild detergent . Scrub for more difficult stains. Biothane is not entirely stain resistant.

HARDWARE

Over time the hardware will begin to show signs of wear. The Nickel Plated, and Black Plated hardware will change color, chip or peal over time this is normal. with the exception of solid brass and stainless steel. These problems are only cosmetic and they do not affect the hardware's long-term durability. It's normal for tarnish it happen and it can stain your dog's fur, biothane and straps on bags. Tarnish is gunk that builds up on hardware over time. Washing collar on a regular basis is the best way to avoid this from happening. It is important to dry off the metal hardware after it gets wet when the gear is in use. Tis will prevent hardware from rusting. Keep in mind that harsh cleansers and detergents can damage hardware's finish and discolor the Biothane.

Bags, clothes and Bandanas

It's recommended to hand wash our bags, but they can be machine washed on gentle cycle and hang or lay flat to dry. All bags will come with washing directions when mailed.

For Bandanas handwashing is recommended to prolong life, but you may machine wash on gentle cycle with like colours. Lay flat to dry. You may steam or iron - but avoid vinyl names and plastic snaps. I use a variety of fabrics - please use your discretion when caring for the fabric, as some are more delicate than others.

Clothes care instructions
We suggest washing clothing inside out in cold water. Dry flat lay or hanging . Do not use dryer , bleach or apply heat to design to ensure longevity of clothing.

We offer discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price. If a discount code doesn't work please message me so I can help.

For any additional questions please contact us.